FAQs
When should I place my order by?
We recommend placing your order 8 weeks before the date you need your product. We realize that you may not know all the names and seating arrangements sometimes only a couple weeks before the wedding, so escort card orders usually are only able to be completed when that information is known. We can get orders completed in as little as 2 weeks, but an expediting fee of $40 applies to any order needed in less than 4 weeks from the date the order is placed. Please contact us before placing any expedited order to make sure we will be able to accommodate your request.
You can always change the number of programs, invitations, etc. needed after you place an order, and a refund will be issued for the difference.
Do you send samples?
Yes, we send random samples that we have done for other projects at no charge or we send a free personalized sample with every order. If you would like a random sample, please contact us with your name, address, wedding colors, and the product you are looking for, and we will try to get something to you in the mail as close as possible to the colors you are looking for. We only do personalized samples with orders.
I am not sure how many invitations/programs I will need until closer to the wedding date. Can I change my quantity once I place the order?
Yes, you can change the quantity of the order after you place the order. If you need less than what was ordered, we will refund you the difference, and if you need more, we will send you an invoice for the additional payment. If your order has already been printed, there are no longer any refunds issued. Also if your order has already been printed and you need to order more, in addition to the extra cost for the additional quantity, we also charge an additional $35 reprinting fee to setup the job again.
When deciding on the quantity, we recommend programs for 2/3 of the guests unless you are putting them at every seat. We recommend at least 5-10 extra invitations per order for those last minute invites. Escort cards can be one per person or one per couple or family.
I won’t have all of my information for my programs or escort cards until closer to my wedding date. Should I place my order now without that information? Will I be charged the $40 expediting fee?
Yes, please place your order and submit all of your information that you have awhile so that we can get a layout and design all worked out so that once you have the missing information we can just add that in and get the sample printed. We can also send the sample without this information as well if needed and add the missing info in just before final production. We follow the same process with escort cards. The expediting fee will not apply to orders placed with missing information.
I need my programs in a week, can this be done?
In some cases expedited service is available. Orders can be processed in as little as 2 weeks, but please contact us before placing any expedited order to make sure we are available to accommodate you. Orders placed with less than 4 weeks to the date the stationery is needed is subject to a $40 expediting fee.
What is the ordering process?
Once you place your order on our site, you will then send your program/invitation/menu/escort card/etc. details to us in an email to customerservice@theweddingsophisticate.com. You will send the actual text to be included on your stationery, as well as any monograms, designs, or design inspirations you want to be included on the stationery (if you aren’t using one of our designs). We recommend downloading the petal fan template to make sure your text fits within the allotted space. If you are ordering escort cards, you will need to download our excel spreadsheet to enter the names and table numbers as you would like them to appear on your cards.
Once we receive all of your details to be included on your stationery, we will put together an electronic template for you and will send it to you via pdf or jpeg file format in an email for your review. Please allow up to 10 business days to receive your electronic proof. We will make any changes you have to the proof, and once we receive your approval on the proof, we will make a hard copy sample and will send it to you in the mail. You can still make changes once you receive the sample in the mail. After all requested changes are made or approval is given on the sample, the final programs are printed. The whole process takes approximately 4-5 weeks, but can be up to 6 weeks during the busy spring and summer months.
For expedited orders, a picture of the sample will be sent via email instead of in the mail to cut down on time. In some cases, for very quick turnarounds, there is only enough time to send an electronic proof.
Samples are not sent for escort card orders since the turnaround time is so fast. An electronic template will be sent via email.
When can I expect my first proof?
Once all of your information is received, an electronic proof will be put together and emailed in pdf or jpeg format for approval. Please allow up to 10 business days from the day all of the stationery text is submitted to receive the electronic proof.
Can I still make changes once I receive the sample in the mail?
Yes! The only time you cannot make any other changes is once you give your ok on the sample and it is sent to the printer for final production. If you still need a change made, you would be responsible for paying a $35 reprinting fee as well as the cost of the items. We advise all clients to review your templates and samples with a fine-toothed comb to make sure there are not any errors before giving the OK to print. We do not review the programs for their content. We leave that up to the client.
When is payment due?
Payment is due in full when you place your order online, or if you are paying by check or money order, payment should be sent as soon as possible once the order is placed. No work will be completed until payment is received. If for any reason you would need to cancel your order, you will be refunded all but a non-refundable fee of $50. There are, however, no refunds once the sample is approved and sent for final printing.
Can I see my template before I pay?
If you would like to see your template before you pay, you will need to pay by check or money order, and let us know that this is an issue for you and we will try to accommodate you. If this for some reason is a problem with us, we will let you know.
What forms of payment do you accept?
We accept all forms of payment (paypal, all major credit cards, personal checks and money orders). The email address to send PayPal payments to is: customerservice@theweddingsophisticate.com. Please contact us for our mailing address for checks and money orders.
Are there additional or hidden fees?
Ribbon, extra thick cardstock, and metallic cardstock are the only additional fees, and are described in more detail on each individual product page.
Do you have a minimum order?
Yes, minimum order amounts vary by product and are described on the individual product pages.
Can I send you monograms or artwork I have used to be included on my invitations or programs?
Absolutely! You can send monograms or artwork in jpeg, pdf, or Adobe Illustrator (ai) file formats, and we will try to use it on your stationery. If it can’t be used, we will try to create something similar for you.
I like one of the designs you have in your gallery, but I need it in a different color. Is this possible?
Yes! All of the images shown in our gallery are just examples of what we have done. We can change the color, size font, etc. on any of those images to suit your needs.
Do the programs or invitations come assembled? Can I assemble myself?
We offer assembled or unassembled packages to fit all budgets. Eyelets and unassembled ribbon can also be purchased separately to fully customize your unassembled packages (some unassembled packages do come with eyelets. Please read details before placing order).
How do I assemble eyelets with the unassembled version?
Eyelets require an eyelet setting tool to set them. The Crop-a-Dile eyelet setting tool is recommended, which can run around $25.00.
Do you provide design services so I can print my own programs?
Yes! We provide designed services for $50 for each stationery design. So if you wanted programs, invitations, and escort cards designed, it would be $150. The final would be sent to you in pdf format for easy printing.
Do you provide stationery in Spanish?
We are able to do your stationery in a different language if the text is provided to us. No translation service is available.
Can I use a font that you do not have on your list?
Yes! If you have a specific font you would like us to use, simply email us the font file and we can use it on your stationery. If you don’t have it, we may be able to get it or something similar.
I found an error on my final programs/invitations. How is this handled?
We are proud of our quality products, and we strive to make sure the customer is satisfied with the final product. If the error was on the sample and the customer signed off on the sample to be printed, we will reprint the product for a $35 reprinting fee plus the additional cost of materials and labor for assembly as well as shipping. If the mistake was our fault, we will gladly reprint the product at no charge to the customer.
Do your fan programs use cardstock heavy enough so the programs can actually be used as fans?
Yes. All of our fans are individually hand crafted with 110lb white cover cardstock or 100lb cream cover cardstock to guarantee a beautiful, flawless finish. Extra thick 130lb white or cream cover Cardstock can be added for 25 cents extra per program. 110lb metallic cardstock can be added for 50 cents extra per program.
Our DIY petal fan kits come in 100 lb cardstock and are heavy enough to be used as a fan as well.
Can I order DIY Petal Fan Kits in colored paper?
Sorry, not at this time.
What is your refund policy on custom orders?
If for any reason you would need to cancel your order, you will be refunded all but a non-refundable fee of $50. This is payable up to the final product being printed. There are, however, no refunds once the sample is approved and sent for final printing. If the final product differs from the sample, we will gladly reprint the order at no cost to the customer. If time does not permit for a reprint of the order, the customer must return the product at their cost and a full refund (minus original shipping) will be issued.
If a sample is waived by the customer due to time constraints, no refunds will be issued unless the final order differs from the electronic template approved by the customer.
What is your refund policy on the DIY Petal Fan Kits?
ALL SALES OF THE DIY PETAL FAN KITS ARE FINAL.
There are no refunds are exchanges issued (unless the product was damaged in shipping). Before purchasing a full pack, we recommend ordering a DIY Petal Fan sample kit to make sure the kit is compatible with your printer.
Unopened packages may be returned for a 30% restocking fee. The kit must be shipped back at customer’s expense.
What shipping method do you use and how much is shipping?
All orders shipped within the United States are shipped FREE via USPS priority mail with tracking included. Expect 2-3 days for US orders and 6-10 days or longer for international orders.
How long will it take for my DIY Petal Fan Kit to ship?
DIY Petal Fan Kits will ship in 3-5 business days. All kits are shipped via USPS priority mail, which is 2-3 day shipping.
Do you ship internationally?
Yes, all orders are shipped via USPS priority mail with tracking included. Expect 6-10 days or longer for international orders. We ship to Australia for a flat rate of $75 and we ship to Canada for $45.
For all other nations, please contact for a custom quote.
Do you have a question we haven’t answered here?
Please contact us if you still have a question that we haven’t answered for you already.
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